If you are having a login issue:
Chrome: Recommended Settings
https://support.pearson.com/getsupport/s/article/Chrome-Recommended-Settings
If all steps were followed and students are still unable to access the course from their Chrome browser, please have them call 1 (800) 677-6337 to speak with one of the Pearson help desk agents. Make sure they write down their ticket number so we can escalate if necessary.
If none of the above remedy the situation, then try the following.
Contact Pearson 24/7 Technical Support to:
• Search for an answer or look up an error code or
• Use the Contact Us link to start a Live Chat with a Pearson Support Agent
• Or send an email to Pearson Support
• Or you can speak with a technician 24x7 by calling: 888-883-1299
If the above contacts are not fixing the issue, contact [email protected] and COPY YOUR INSTRUCTOR with the following information:
- Please try deleting your browser's history and cookies, closing your browser and then reopening the browser and logging back into MLP .
- Try switching browsers (FireFox or Chrome seem to be the least problematic).
- More Chrome Browser Settings to try:
- Allow Plug-In Exceptions
- Turn Off Pop-Up Blockers
- Accept Cookies
- Delete Cached Files and Cookies
- (If user is still unable to access course) Configure Security to Allow Pearson Websites and Content
Chrome: Recommended Settings
https://support.pearson.com/getsupport/s/article/Chrome-Recommended-Settings
If all steps were followed and students are still unable to access the course from their Chrome browser, please have them call 1 (800) 677-6337 to speak with one of the Pearson help desk agents. Make sure they write down their ticket number so we can escalate if necessary.
If none of the above remedy the situation, then try the following.
Contact Pearson 24/7 Technical Support to:
• Search for an answer or look up an error code or
• Use the Contact Us link to start a Live Chat with a Pearson Support Agent
• Or send an email to Pearson Support
• Or you can speak with a technician 24x7 by calling: 888-883-1299
If the above contacts are not fixing the issue, contact [email protected] and COPY YOUR INSTRUCTOR with the following information:
- Course
- Instructor
- Screen shot of the error
- Description of steps taken with Pearson (this can be copies of the emails)